Terms & Conditions

These terms apply when you use the Lunar Sugar website or place an order with Lunar Sugar Ltd. By placing an order, you agree to these terms. They do not affect your statutory rights under UK consumer law.

1. About Lunar Sugar

Lunar Sugar is a trading name of Lunar Sugar Ltd, a company registered in England and Wales (company number 17268177). Registered office: 4 Clarendon Crescent, Twickenham, London, TW2 5LN. Contact: hello@lunarsugar.com.

2. Products and availability

We make baked goods and celebration cakes in small batches. Product photographs and descriptions are a guide; handmade products and decorations may vary slightly. Products are subject to availability. If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund.

Please read product descriptions and allergen information carefully. Contact us before ordering if you have an allergy, intolerance or dietary requirement. Our products are prepared in a kitchen where other allergens are handled, and we cannot guarantee products are free from traces unless expressly confirmed in writing.

3. Placing an order

Our standard online ordering window is 5pm Sunday to 8pm Wednesday for Saturday collection or local delivery in Twickenham and surrounding areas. Orders outside this window may not be accepted. Your order is accepted when we confirm it. Please check your order, contact details and collection or delivery choice before submitting.

Celebration cakes and bespoke orders may have a separate quotation, design confirmation, deposit or payment schedule. A bespoke order is confirmed only when its specification and price have been agreed with you.

4. Prices and payment

Prices are shown in pounds sterling. Any delivery charge will be shown before checkout. Payments are processed by Stripe. Lunar Sugar does not receive or store your full payment card number or security code; Stripe's own terms and privacy information also apply.

5. Collection and local delivery

Standard orders are prepared for Saturday collection or local delivery, as selected at checkout. The available delivery area and any charge will be shown during ordering. Please provide an accurate address and ensure someone is available to receive the order at the agreed time or window. For collection, please follow the instructions and arrive at the agreed time.

Contact us promptly if you need to change an arrangement. Changes may not be possible once preparation has begun. Responsibility for the products passes to you when you or your nominated recipient receives them. Follow the storage, handling and use-by instructions supplied.

6. Cancellations, changes and refunds

Contact us as soon as possible to request a cancellation or change. Because food products are perishable and bespoke goods may be personalised or made to your specifications, statutory cancellation rights that apply to some online purchases may not apply. We will explain what is possible for your order.

Nothing in these terms removes your statutory rights if a product is faulty, unsafe or not as described. If something is wrong, email hello@lunarsugar.com with your order details and, where useful, photographs. Bespoke order cancellation and amendment arrangements will be confirmed with your quotation or order confirmation, subject to applicable law.

7. Food safety and storage

Check product labels and storage or use-by instructions when you receive your order. Store products as directed and consume them within the stated period. We cannot take responsibility for deterioration caused by incorrect storage, handling or delayed consumption after delivery or collection.

8. Website content

Website text, photographs, branding and designs belong to Lunar Sugar Ltd or are used with permission. You may use the website for personal, non-commercial purposes. You must not reproduce our content commercially without written permission.

9. Liability

We aim to keep the website accurate and available but do not guarantee uninterrupted access. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or your statutory consumer rights.

10. Privacy

We use personal information in accordance with our Privacy Policy.

11. Complaints and governing law

For questions or complaints, email hello@lunarsugar.com with your order details. These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live.

Last updated: 2 November 2026.