Privacy Policy
Find out how Lunar Sugar Ltd collects, uses, stores and protects personal information when you browse, enquire or place an order.
This policy explains how Lunar Sugar Ltd handles personal information when you visit our website, contact us or place an order, in accordance with applicable UK data protection law.
1. Who we are
The data controller is Lunar Sugar Ltd (company number 17268177), trading as Lunar Sugar. Registered office: 4 Clarendon Crescent, Twickenham, London, TW2 5LN. Contact email: hello@lunarsugar.com.
2. Information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing or delivery address, order details, collection or delivery preferences, messages and information you choose to provide.
Payments are processed by Stripe. We receive information needed to manage the transaction, such as payment status and transaction references. We do not receive or store your full card number or security code.
Our website may collect technical information such as IP address, device and browser details, pages viewed and site interactions through cookies or similar technologies. Google Analytics collects website usage information only if you accept analytics cookies.
3. How we use information
We use information to respond to enquiries; process and fulfil orders; arrange collection or local delivery; communicate with you; manage payments, refunds and customer service; maintain business and accounting records; protect our website and business; and meet legal obligations.
Our lawful bases include performing a contract or taking steps at your request, complying with legal obligations, our legitimate interests in operating and protecting the business, and your consent. You may withdraw consent where we rely on it.
4. Sharing information
We share relevant information with service providers that help operate the website, process orders and payments, provide analytics, host or maintain systems, or provide professional services such as accountancy. Stripe processes payment information under its own privacy terms. Google may process analytics information when analytics cookies are enabled.
We may disclose information where required by law, to public authorities or regulators, or where necessary to establish, exercise or defend legal claims. We do not sell personal information.
5. International transfers
Some service providers may process information outside the UK. Where personal information is transferred internationally, we will use a transfer mechanism or safeguards required by data protection law.
6. How long we keep information
We keep personal information only for as long as reasonably necessary to fulfil orders, handle enquiries or complaints, maintain business records and meet legal, tax and accounting requirements. Retention periods depend on the type of information and why it is held.
7. Your rights
You may have rights to access your personal information, correct it, request erasure or restriction, object to certain processing, or receive information in a portable format. These rights are subject to legal conditions and exceptions. To exercise them, email hello@lunarsugar.com.
You can complain to the Information Commissioner's Office at ico.org.uk if you are concerned about how we use your information.
8. Cookies and analytics
Essential cookies support website functions. Google Analytics cookies are optional and are only activated if you accept them through the cookie banner. Rejecting optional cookies prevents analytics cookies from loading and does not prevent you from placing an order. See our Cookie Policy for details.
9. Security and changes
We use appropriate technical and organisational measures designed to protect personal information, although no method of transmission or storage is completely secure. We may update this policy from time to time; the latest version will appear on this page.
Last updated: 2 November 2026.